Scan Status and Errors

Scan Status and Errors 

When scanning badges and business cards under the Pending tab you will find the status of all current scans and any errors that might have occurred. The Pending Tab also has a counter that will keep a running account of all your scans that have not currently saved successfully. Each status or error has its appropriate alert and any associated corrective action that may be required. This article summarizes the types of status and scan errors and is divided into the following sections:

  • Pending Tab
  • Processing
  • Poor Scan Quality
  • Incomplete Contact
  • Configuration Error

1. The Pending Tab

The Pending Tab provides insight to the status of scans that have yet to process or failed.

Click on the “Pending” tab to view individual pending messages.

2. Processing

This status indicates that your scan has been sent to be processed. Business card transcription by one of our transcribers usually takes about 15 minutes but can take longer during peak event flow. If your event is set to multilingual then business cards are typically processed within 24 hours.

3. Poor Scan Quality

This status indicates that the scan cannot be read. Trade shows are notorious for spotty lighting and beware of shiny business cards that often create glare. Take badges out of plastic holders if necessary to ensure a clear scan. If you encounter “Poor Scan Quality”, you have two options: 

  • Discard the scan
  • Retake the scan.

If you decide to retake the scan tap the scan message to initiate the process.

4. Incomplete Contact 

This status indicates that the card is missing required fields. To fix:

  1. Tap “Incomplete Contact”
  2. Lead Details will appear; tap “Edit” and enter required info. Many times the business card will be missing (First Name, Last Name, Email). Then tap “Finish”.
  3. If the incomplete data on the business card has now been fixed it will automatically display in the All Tab and also in the Today tab, depending on when it was captured (if the business card had been captured three days ago & just resolved today, it would only appear in the All tab)

5. Configuration Error

This status indicates that the attempted QRcode/Barcode scan was unsuccessfully read by the app. There are several possible causes of this error. First, make sure that you aren’t attempting to scan a badge that is in a shiny placeholder causing glare and a failed read. Remove the badge from protective plastic and try scanning again. If the configuration error persists please notify your atEvent administrator and/or contact atEvent technical support:

Related Articles:

Scan a Business Card

Scan a QR Code

Scan an NFC badge

Add a Lead Manually