atEvent Help Center

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atEvent Help Center

FAQs

FAQs

General Information

What is atEvent?

Where do I log in to atEvent Central?

Does the mobile app work offline?

Do you provide product training?

Who owns my atEvent data?

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Badge Scanning and Lead Retrieval Integrations

Will atEvent be able to scan badges at my events?

What is a Developer’s Badge Kit (API Kit)?

How much does badge scanning cost?

Does atEvent support NFC?

System Requirements

What mobile devices does the atEvent app support?

Which browsers does atEvent support?

What are the atEvent domains and IP addresses to whitelist?

Troubleshooting

How do I reset my password?

Why do I not have any events listed in the app?

What if I scan a QR Code/Bar Code using the Business Card Scanner tab?

Where do I get my login?

My internet connection has full bars. Why are my cards still pending?

What happens if I scan the business card and the QR Code for the same attendee?

Can one prospect’s record be scanned multiple times?

Why is badge scanning not working?

What if my camera is blacked out?

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