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Help Center

FAQs

FAQs

INBOUND 2019 FAQs

Can one prospect’s record be scanned multiple times?

Badge Scanning and Lead Retrieval Integrations

Does atEvent support NFC?

Will atEvent be able to scan badges at my events?

How much does badge scanning cost?

What is a Developer’s Badge Kit (API Kit)?

Troubleshooting

What if I cannot login?

Why do I not have any events listed in the app?

What if I scan a QR Code/Bar Code using the Business Card Scanner tab?

Where do I get my login?

My internet connection has full bars. Why are my cards still pending?

What happens if I scan the business card and the QR Code for the same attendee?

Why is badge scanning not working?

How do I change my password?

What if my camera is blacked out?

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System Requirements

What mobile devices does the atEvent app support?

Which browsers does atEvent support?

What are the atEvent domains and IP addresses to whitelist?

General Information

What are the different user roles and permissions?

What is atEvent?

Where do I log in to atEvent Central?

Do you provide product training?

Who owns my atEvent data?

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Mobile App

Mobile Getting Support

Does the app work offline?

If I am prompted to retake the business card photo, do I have to re-enter the topics and follow-up actions?