FAQs

• Can one prospect’s record be scanned multiple times?

Badge Scanning and Lead Retrieval Integrations

• Does atEvent support NFC?
• Will atEvent be able to scan badges at my events?
• How much does badge scanning cost?
• What is a Developer’s Badge Kit (API Kit)?

GDPR

• Where can I learn more about GDPR?
• What is GDPR?

Troubleshooting

• What if I cannot login?
• Why do I not have any events listed in the app?
• What if I scan a QR Code/Bar Code using the Business Card Scanner tab?
• Where do I get my login?
• My internet connection has full bars. Why are my cards still pending?
• What happens if I scan the business card and the QR Code for the same attendee?
• Why is badge scanning not working?
• How do I change my password?
• What if my camera is blacked out?

System Requirements

• What mobile devices does the atEvent app support?
• Which browsers does atEvent support?
• What are the atEvent domains and IP addresses to whitelist?

General Information

• What is atEvent?
• What are the different user roles and permissions?
• Where do I log in to atEvent Central?
• Do you provide product training?
• Who owns my atEvent data?

Mobile App

• Mobile Getting Support
• Does the app work offline?
• If I am prompted to retake the business card photo, do I have to re-enter the topics and follow-up actions?