Lead Sync Errors

Navigating lead syncing errors

When you sync a lead to your MA or CRM system, if you encounter any errors you can click on the Error sync status to get more details. This will present you with an error message from the MA or CRM system you are syncing to. If you cannot figure out the root cause from reading the error message (some are easier to understand than others), you can contact customer success and share the error message for help.

 

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Here is an example of a sync error from Hubspot. In this example, we passed an invalid, malformed email address to HubSpot.

 

For further assistance, please speak with your Onboarding Manager or Customer Success Manager. For help and support, contact our Support team: support@at-event.com.